How to Find the Right Small Business Phone System
A phone system may not be among your priorities when running a small business. Even if your business is already running smoothly, you are not likely to pay attention to the crucial function that your phone system plays.
However, when you want to install a new system, you will be shocked at the wide choices available in the market. Small business phone systems come in all shapes and sizes. You will find phone systems with a variety of features that may turn out to be beneficial or not beneficial for your business operations. Given the wide variety of phone systems, how do you determine which one will be right for your business? Read on for an overview of the phone systems you are likely to come across during your search.
Major Types of Business Phone Systems
When you start researching, you will find two basic types of phone systems. The most common one is the PBX (Private Branch Exchange), which are huge and confusing. One of the features of these systems is that they have dedicated operators. Modern PBX phones come in a variety of sizes. These systems are affordable and in many cases, are the best option for small businesses.
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As a small business, you can also go for the key system. This phone system has a key unit that controls other phones you may have. Also known as the KSU, the functions and features of every phone in your business such as voice mail are controlled by the system. The KSU ensures that no line is being used more than once at any time.
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KSU systems allow dialing of phones in your business through an extension number. Apart from this, you have the ability of supervising how the system is working to ensure all the needs of your users are met. You can use various communication software to expand the capabilities of the KSU.
Many small businesses use KSU and PBX phone systems. The technology of these two systems are the same. A few years ago, PBX systems used more advanced technology than KSU systems. However, today both systems feature similar technology. There are also phone systems that share the features of both PBX and KSU systems. These phones are known as hybrids and can be expanded to meet the needs of your business.
If you are running a business that has less than 10 employees, the recommended system to go with would be a KSU-less one. This system has the features and functions of a KSU system. However, while a KSU system has a central unit, the KSU-less one does not have. Unlike is the case with most conventional phone system, you do not have to wire a KSU-less system to the building. Moreover, since the systems do not come with complicated equipment, you can move with them when your business changes buildings.